Spinania Registration, Login and Verification Process

Registering through the mobile app follows the same core process as the desktop site, with a layout optimised for smaller screens. Download the app first, then complete the steps below.

1. Tap the download button on this page to get the official Spinania app for your device, then open it once installed.
2. Tap the sign-up option on the app home screen and select your preferred registration method: email, phone number, or social login.
3. Fill in your personal details, including your name, date of birth, and address, and set your password.
4. Verify your email address or phone number using the confirmation code sent to you.
5. Log in to your account and access your games, sports markets, and bonus offer directly from your mobile device.

Before completing the Spinania registration process, there are several conditions you must meet. These requirements exist to protect users and ensure compliance with Spanish gambling regulations. Every applicant must provide truthful, verifiable information during sign-up. Failure to meet any of these conditions may result in your account being suspended or your withdrawals being withheld. Review the key requirements below before you begin.

1. You must be at least 18 years old to create an account and participate in any real-money gambling activity.
2. You must be physically located in Spain and hold a valid Spanish identification document, such as a DNI or NIE.
3. You are permitted to hold only one account per person. Duplicate accounts are not allowed and may be closed without notice.
4. All personal details entered during registration must be accurate and match your official identity documents.
5. You must not be listed on any self-exclusion register, including RGIAJ, the Spanish national responsible gambling registry.

Account verification is a mandatory step required by Spanish gambling regulations and the platform’s licensing obligations. Completing verification allows you to make deposits, request withdrawals, and access all account features without restrictions. The process involves submitting standard identity and financial documents, which are reviewed by the compliance team. For users in Spain, this step also confirms your eligibility to participate in regulated gambling. The stages below outline what is required at each point.

1. Identity Verification: Submit a valid government-issued photo ID, such as your DNI, NIE, or passport, to confirm your identity.
2. Address Verification: Provide a recent utility bill or bank statement issued within the last three months, showing your name and residential address.
3. Payment Method Verification: Upload a screenshot or image of the payment method you intend to use for deposits, such as a bank card or e-wallet.
4. Age Verification: Confirm you are 18 or older by submitting documentation that clearly shows your date of birth.
5. Source of Funds: In some cases, you may be asked to provide evidence of the source of the funds you intend to use for gambling.

Logging in to your account is the gateway to your games, bets, bonuses, and transaction history. Follow these steps each time you want to access your account.

1. Click the login button on this page to go to the official Spinania site or open the mobile app.
2. Enter the email address or username and the password you set during registration.
3. If you registered using a social login option, select the corresponding provider to authenticate.
4. Once your credentials are confirmed, you will be directed to your account dashboard.

After completing your sign-up, you are eligible to claim the welcome bonus available on the platform. The offer covers both casino play and sports betting, giving you a strong start across both sections. Review the bonus details in the table below before making your first deposit.

Claiming your welcome bonus is a quick process that follows directly from completing your registration. The steps below explain how to activate the offer.

1. Complete Registration: Finish the full sign-up process and confirm your email address or phone number.
2. Make Your First Deposit: Navigate to the cashier section, choose your payment method, and deposit the minimum qualifying amount of at least 10 EUR.
3. Opt In to the Bonus: Select the welcome bonus offer in the promotions section or enter the relevant bonus code if prompted during the deposit step.
4. Start Playing: The bonus funds and free spins will be credited to your account once the qualifying deposit is processed.

Most users complete the registration process without any difficulty, but occasional issues can arise. If you encounter a problem, the list below covers the most common situations and how to resolve them.

• Problem: Email confirmation link not received. Solution: Check your spam or junk folder. If the email is not there, request a new confirmation link from the sign-up page or contact support.
• Problem: Your chosen username is already taken. Solution: Try a variation of your preferred username or use the platform’s suggestion tool if available.
• Problem: The registration form is not submitting. Solution: Clear your browser cache, try a different browser, or switch to the mobile app.
• Problem: Your ID document is being rejected during sign-up. Solution: Ensure the image is clear, fully visible, and not expired. Upload a different accepted document if needed.
• Problem: Your address is not being accepted by the form. Solution: Enter your address exactly as it appears on your official documents and verify the postcode format.
• Problem: You receive an error message stating your account already exists. Solution: Use the password recovery option. If you believe this is an error, contact the support team directly.
• Problem: Your phone number is not accepted during verification. Solution: Confirm you are entering the number in the correct international format for Spain, starting with +34.

If you forget your password, you can regain access to your account quickly through the recovery options available on the site and app. Follow the steps below.

1. Go to the login page and click the “Forgot Password” link located below the password field.
2. Enter the email address or mobile number associated with your account.
3. Check your inbox or SMS for a password reset link or verification code, then follow the instructions provided.
4. Create a new password, ensuring it meets the platform’s security requirements.
5. Log in using your new password and verify that your account is fully accessible.

You may choose to close your account at any time, for any reason, including personal preference or responsible gambling concerns. Before proceeding, ensure any remaining balance has been withdrawn. Follow the steps below to close your account.

1. Log in to your account and go to the account settings or profile section.
2. Locate the account closure or deactivation option and select it, or submit a written request to the customer support team via live chat or email if this option is not available directly in the settings.
3. Confirm your intention to close the account when prompted, following any additional steps required by the platform.
4. You will receive a confirmation notification once your account has been successfully closed.

The customer support team is available 24 hours a day, 7 days a week, and can assist you with any questions related to registration, account login, or the verification process. If you encounter an issue at any stage, the following contact options are available for users in Spain.

• Live Chat: Access instant support directly through the website or mobile app by clicking the chat icon.
• Email: Send a detailed message to the official support email address listed in the Help section of the site.
• Help Centre: Browse the FAQ and support articles available on the platform for quick answers to common questions.
• Phone Support: A telephone support line may be available for users in Spain. Check the Contact Us page for the current number and operating hours.